AI Agents Are Killing Seat-Based SaaS Pricing. Here's What's Replacing It. Intercom's Fin AI agent went from $1M to $100M+ ARR on one pricing move: $0.99 per resolved ticket. Not per seat, not per month. Per outcome. Fin now handles 80%+ of Intercom's customer support volume and closes about a million conversations a week, and Intercom will refund up to $1 million if resolution targets aren't hi
AI Agents Are Killing Seat-Based SaaS Pricing. Here's What's Replacing It.
Michael Tuszynski·Dev.to··1 min read
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