A woman reports her phone as stolen to T-Mobile and picks up her new one from a Plainwell, Michigan, store. She says the workers claim that she got the phone “illegally” and say they can’t help her. The situation escalates, with the TikToker claiming the workers became aggressive towards her.

In a video with over 1.7 million views, TikToker Kaitlyn (@kaitlyn_fredericks648) films part of the confrontation. She asks why the workers sold her a phone, only to claim she’s “unauthorized.” One worker tells her she needs to leave the store.