All of The Pitt's key players have both flaws and attributes, which makes their strength as characters more complex than pure likability.
From its mainstay doctors all the way down to its most fleeting patients, The Pitt has some of the best characters on TV. Be it Langdon's tragic on-the-clock drug use and theft or night shift attending Dr. Shen's almost eerie callousness in the wake of tragedy, season 1 demonstrated a bold imperfection in each of its characters, not shying away from their faults in the slightest.